customer platform
WORKSPACE OVERVIEW
Digital Knowledge on Demand
Intelligent Search
Digital Knowledge
AI Insights
MY Environment Health
Virtual Agent
Digital CASE MANAGEMENT
Case Creation
Case Actions
SELF-SERVE FOR IT PROFESSIONALS
Parts Ordering
Software Downloads

Workspace Overview

Introducing the new
Digital Customer Experience
  • Personalized
  • Single sign on
  • Ease of On-boarding
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Intelligent Search

Introducing the new
Digital Customer Experience
  • Relevance Tuning
  • Knows your environment
  • Customizable Results
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Digital Knowledge

Introducing the new
Digital Customer Experience
  • Moderated Forums
  • How to Videos
  • Detailed Product Information
  • Curated Software Downloads
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Environment Health

Introducing the new
Digital Customer Experience
  • Event review and analysis
  • Aggregated wellness scores
  • Consumption monitoring
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Virtual Agent

Introducing the new
Digital Customer Experience
  • Guided Assistance
  • "Know Me" Guidance
  • Seamless Transition
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Case Creation

Introducing the new
Digital Customer Experience
  • Simplified case creation
  • Inline recommendations
  • Easy and secure
  • Save and return
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Case Actions

Introducing the new
Digital Customer Experience
  • React to case action
  • Communicate with case agent
  • Close open cases
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Parts Ordering

Introducing the new
Digital Customer Experience
  • Independence
  • Parts Order & Schedule Onsite
  • Software Downloads
  • Aligned to your schedule
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Software Downloads

Introducing the new
Digital Customer Experience
  • Independence
  • Parts Order & Schedule Onsite
  • Software Downloads
  • Aligned to your schedule
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Key Takeaways